Why Choose Us?

Why Choose Us?

World Class Alliances

Relationships are at the core of what we do. Our strong alliances with most major IT and Telecom brands along with the Authorized Service Provider status gives us access to genuine parts and components, enabling quicker fixes, better device performance, and cost advantages. We are the authorized for services of over 35 brands encompassing all major product categories in parts of Middle East and Africa. Our services portfolio includes product categories like computers, laptops, printers, mobile phones, consumer electronics, and IT infrastructure equipment.

Happy Customers

Our mantra for success is laser sharp focus on customer satisfaction with the aim of providing an unparalleled experience throughout the service lifecycle. We not only strive to deliver good quality and highly efficient services but also listen actively to the voice of our customers through feedback surveys and try to enhance the service delivery experience.

Authorized Experts

We are proud to have a team of 250+ highly qualified and certified professionals, including engineers certified by leading brands as well as professionals with technology certifications like CCNA. Our engineers go through rigorous trainings and certification exercises in order to maintain the highest quality standards. We are also ISO 9001:2008 certified for our service delivery. Our engineers work in an environment fitted out with state-of-the-art infrastructure and technology. With this kind of service delivery workforce, our clients can rest assured that their IT devices and infrastructure is in the hands of experts.

Unmatched Reach

We have a direct presence in 26 countries through 48 support centers across Middle East and Africa - a distinct advantage over our competitors that gives our vendors and customers the confidence on existing operations and potential growth in these regions. Each service center has come to life following extensive research and planning, keeping in mind easy access to those looking for high quality repairs.

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Flexible Approach

Our work ideology is centered on making management of IT easier and less cumbersome for our vendors and customers. We offer complete flexibility in our approach, enabling our stakeholders to leverage maximum value from their investments. Our service engineers are readily available to support our partners, customers, and vendors at their convenience.

Strong Service Portfolio

Our strong service portfolio consists of services that spans across the complete IT service spectrum including chip level repairs, data recovery, annual maintenance contracts, managed services, IT infrastructure management, & parts lifecycle management services. We have the capability to support the end-to-end service requirements of our vendors and customers so that they can concentrate on their core business.

One Stop Solution

Ensure Services is a one-stop solution for all our stakeholders’ servicing needs. We are a one-of-its-kind organization that services consumers, retailers, SMBs, and enterprise customers, while also providing a range of vendor services like parts management, managed services, and chip level repairs. From notebooks to mobile phones and from data centers to storages, we have the capability to deliver services for all product categories.

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